We put the same effort into building our partnership with you as we do into building our machines – helping maximize the benefits of your investment. Because, while new equipment can be pivotal for
growing your brand, we know the real proof of value comes after installation.
Please ensure that your e-mail contains the following information:
Mandatory information:
• The serial number of the machine
• A thorough description of the problem
Optional information:
• Condition of frequency inverters
• Condition of servo drives
• Status on the touchscreen
• Video/photo of the problem
GET IN TOUCH
E-mail: tech@gm.dk
Phone, globally: +45 3699 6911 – HQ (in Denmark)
Service calls are answered Monday-Thursday 9:00-15:30 and Friday 9:00-15:00 CET
USA and Canada:
E-mail: ustech@gm.dk
Phone: +1 800 896 5990
The office is open from Monday to Friday 9:00 a.m. - 5:00 p.m. EST.
For after hour support, please call 800 896 5990 and select extension “102”.
Our dedicated GM Tech Support Team is always on call, comprising specialist engineers with decades of experience – from mechanics and electronics to software and connectivity. Based at our company HQ in Birkerød, near Copenhagen,the team has direct access to our production and R&D departments, enabling them to quickly analyse issues and make accurate assessments.
Time isn’t just money, it can cost reputation too. That’s why GM machines are designed to be dependable, and built to last. To keep business running smoothly at all times, we also provide preventative maintenance and 24/7 support with ultra-fast troubleshooting.
27 September 2022
13 September 2022
11 September 2022
27 September 2022