We are looking for a structured and service-minded Technical Support Engineer to join our international Technical Support Team and help customers maximize the performance of their equipment and systems.
About the Position
As a Technical Support Engineer, you will become an important member of our Aftersales and Support organization. You will work closely with customers around the world, supporting advanced roll-to-roll machinery and automation solutions used in the production of high-performance labels and functional materials.
You will join a close-knit and highly collaborative team where colleagues actively support one another and share knowledge across disciplines. You will work closely with engineering, production, quality, purchasing, and project teams to diagnose technical issues, support machine commissioning activities, and ensure a high level of customer satisfaction.
We believe our team spirit is one of our greatest strengths. Team members are approachable, willing to help, and genuinely invested in each other's success.
Key Responsibilities
- Provide technical support to international customers via phone, email, video conferencing, and remote access tools.
- Troubleshoot mechanical, electrical, and automation-related issues on roll-to-roll machinery and systems.
- Support installation, testing, and optimization of machine installations and upgrades.
- Collaborate closely with engineering and production teams to resolve technical challenges.
- Participate in preparation of quotations, order handling, and field service planning.
- Maintain technical documentation and customer records in ERP and support systems.
- Contribute to continuous improvement of support processes and knowledge sharing.
- Participate in training activities and develop expertise across a broad range of machinery and technologies.
Professional Qualifications
- Degree or technical education within Electrical Engineering, Mechatronics, Mechanical Engineering, Automation, or a related discipline.
- Experience with industrial machinery, automation systems, or manufacturing environments is an advantage.
- Basic understanding of PLCs, HMIs, sensors, actuators, motors, and industrial control systems.
- Flair for troubleshooting, testing, commissioning, or technical service activities.
- Good IT skills and experience with ERP systems and technical documentation.
- Professional working knowledge in English; additional languages are an advantage.
Personal Qualifications
- Customer-focused and motivated by solving technical challenges.
- Structured and systematic with strong attention to detail.
- Proactive, self-driven, and comfortable taking ownership.
- You enjoy working closely with others and contribute positively to a team-oriented environment where knowledge sharing and mutual support are part of everyday life.
- Curious, eager to learn, and thrives in an international environment.
We Offer
- An exciting position in a globally recognized company with a strong reputation for innovation and quality.
- Excellent opportunities for professional and personal development.
- Hands-on training across engineering, production, and customer support functions.
- Exposure to advanced technologies within label finishing, automation, and functional materials manufacturing.
- A welcoming and highly experienced team with a strong sense of camaraderie, where people enjoy working together and helping each other succeed.
- An informal working environment characterized by trust, openness, and a willingness to share knowledge and expertise.
- Opportunities for international customer interaction and occasional travel.
- Competitive salary and employment conditions, including pension benefits.
Salary and Employment Terms
- Salary based on qualifications.
- The position is full-time – 37 hours per week.
Workplace
Our headquarters in Birkerød (Klintehøj Vænge 12, 3460 Birkerød, Denmark).
About GM
Grafisk Maskinfabrik A/S is a Danish-owned company with more than 40 years of experience and approximately 125 employees. We are a market leader in the label industry, developing high-tech machinery at our modern headquarters in Birkerød. With in-house engineering, production, and assembly, we deliver solutions to customers worldwide.
Does this sound like the right opportunity for you?
Send your application and CV today to HR Business Partner, Allan Olsen aol@gm.dk. The position is available for immediate start, but we are willing to wait for the right candidate.
If you have any questions, please feel free to contact Kai Schüler, Aftersales Manager, by email: kasc@gm.dk or by phone at +45 60 56 03 35
