Do you want a role with customer centricity, ample stakeholder management and the empowerment to ensure the success of your own area?
Then you might be just what we are looking for in this global role, where you get to expand your professional network across multiple industries and countries.
At GM, we provide converting equipment for the label industry, as well as innovative technology for some of the most future oriented applications in renewable energy, mobility, medical and others.
With 120+ employees across the whole world, we are the leading supplier for label converting equipment, solar converting equipment and RFID converting equipment.
As you join us at our office in Birkerød, you become part of our state-of-the-art Aftersales team, responsible for installation and startups, shipping and customer support. Among other things, we are responsible for order handling and supporting customers.
We receive our tasks from customers – both local GM offices and external customers - and ensure that the orders are handled perfectly from there.
Responsibilities / Tasks
This role encompasses a wide range of tasks related to service and spare parts order fulfilment. You will be directly involved in the entire process, from order receipt to invoicing and shipping, while also preparing quotes and managing follow-ups. Your day-to-day work will involve close collaboration with internal and external stakeholders, including customers, sales offices, and carriers worldwide. Some of the tasks you will handle include:
- Order fulfilment and shipping tasks (EU and overseas)
- Preparation of offers
- Follow up on quotes, orders, and shipments
- Invoicing and processing of necessary documentation for our shipments
- Contact with our sales offices, customers, and carriers around the world
- Updating data in the ERP system to ensure we work with current data
- Handling of customer concerns
Your Profile / Qualifications
With your service-oriented and customer-focused mindset, you find motivation by delivering high quality and the best possible experience, resulting in customer satisfaction. You excel at managing diverse internal and external contacts, ensuring all stakeholders stay informed for a seamless customer experience. Working in teams and taking responsibility excites you. With strong interpersonal skills and a solution-oriented approach, you work independently while maintaining a clear overview of tasks. Your structured and detail-oriented way of working enables you to handle a busy workload efficiently and deliver timely results. Finally, we imagine that you have good language skills – so that you can communicate in English and Danish. You are a competent user of IT and software, including use or ERP systems (preferably IFS Commercial) and general office solutions. Experience with customer interaction, order management and shipping tasks is highly desirable.
Further information
If you have any questions regarding the job, please contact Kai Schüler at kasc@gm.dk
Is this the job you've been looking for?
Then send an application/ CV as soon as possible to: HR Business Partner Allan Olsen at: aol@gm.dk. Phone: +45 2125 9795
Grafisk Maskinfabrik A/S was founded in 1978 and is one of the market-leading global providers of label converting solutions. The company employs 120 people. Grafisk Maskinfabrik has moved to new locations in Birkerød as of May 1, 2020. The company has a turnover of approximately DKK 150 million in sales, service and support worldwide and is growing with activities within design, installation, renovation and service of machines for the label industry Worldwide.
