And do you want a customer centric role, with ample stakeholder management and the empowerment to ensure the success of your own area?
Then you might be just what we are looking for in this global role, where you get to expand your professional network across multiple industries and countries.
At GM, we provide converting equipment for the label industry, as well as innovative technology for some of the most future-oriented applications in renewable energy, mobility, medical, and others.
With 120+ employees across the whole world, we are the leading supplier of label converting equipment, renewable energy, and RFID converting equipment.
As you join us at our office in Birkerød, you will become an important member of our Aftersales and Support organization. You will work closely with customers around the world, supporting advanced roll-to-roll machinery and automation solutions used in the production of high-performance labels and functional materials.
You will join a close-knit and highly collaborative team where colleagues actively support one another and share knowledge across disciplines.
We believe our team spirit is one of our greatest strengths. Team members are approachable, willing to help, and genuinely invested in each other's success.
Responsibilities / Tasks
This role encompasses a wide range of tasks related to service and spare parts order fulfilment. You will be directly involved in the entire process, from order receipt to invoicing and shipping, while also prepare quotes and manage follow-ups. Your day-to-day work will involve close collaboration with internal and external stakeholders, including customers, sales offices, and carriers worldwide. Some of the tasks you will handle include:
- Order fulfilment and shipping tasks (EU and overseas)
- Preparation of offers
- Follow up on quotes, orders, and shipments
- Analysing, structuring and managing of data in ERP, Excel and other tools
- Invoicing and processing of necessary documentation for our shipments
- Contact with our sales offices, customers, and carriers around the world
- Updating data in the ERP system to ensure we work with current data
- Handling of customer concerns
Your Profile / Qualifications
With your service-oriented and customer-focused mindset, you find motivation by delivering high quality and the best possible experience, resulting in customer satisfaction. You excel at managing diverse internal and external contacts, ensuring all stakeholders stay informed for a seamless customer experience. Working in teams and taking responsibility excites you.
With strong interpersonal skills and a solution-oriented approach, you work independently while maintaining a clear overview of tasks. Your structured and detail-oriented way of working enables you to handle a busy workload efficiently and deliver timely results.
Finally, we imagine that you have good language skills – so that you can communicate in English and Danish. You are a competent user of IT and software, including use of ERP systems (preferably IFS Commercial). You are an experienced user of MS Excel and other office applications. Experience with customer interaction, order management and shipping tasks is highly desirable.
We Offer
- An exciting position in a globally recognized company with a strong reputation for innovation and quality.
- Excellent opportunities for professional and personal development.
- Hands-on training across engineering, production, and customer support functions.
- Exposure to advanced technologies within label finishing, automation, and functional materials manufacturing.
- A welcoming and highly experienced team with a strong sense of camaraderie, where people enjoy working together and helping each other succeed.
- An informal working environment characterized by trust, openness, and a willingness to share knowledge and expertise.
- Opportunities for international customer interaction and occasional travel.
- Competitive salary and employment conditions, including pension benefits.
Salary and Employment Terms
- Salary based on qualifications.
- The position is full-time – 37 hours per week.
Workplace
Our headquarters in Birkerød (Klintehøj Vænge 12, 3460 Birkerød, Denmark).
About GM
Grafisk Maskinfabrik A/S is a Danish-owned company with more than 40 years of experience and approximately 125 employees. We are a market leader in the label industry, developing high-tech machinery at our modern headquarters in Birkerød. With in-house engineering, production, and assembly, we deliver solutions to customers worldwide.
Does this sound like the right opportunity for you?
Send your application and CV today to HR Business Partner, Allan Olsen aol@gm.dk. The position is available for immediate start, but we are willing to wait for the right candidate.
If you have any questions, please feel free to contact Kai Schüler, Aftersales Manager, by email: kasc@gm.dk or by phone at +45 60 56 03 35
