Aftersales Director
Are you a results-driven leader with a passion for excellence in customer support, service innovation, and global impact? Join GM as our new Aftersales Director and play a pivotal role in shaping a world-class aftersales ecosystem.
As we expand globally with multiple brands, we seek a dynamic professional to enhance and build our global aftersales universe. This includes support, services, retrofits, spare parts/consumables, and a training academy. Reporting directly to our CCO, you will have the opportunity to lead, innovate, and transform our after-sales operations to deliver exceptional customer experiences.
About the Role
In this newly created leadership position, you will work cross-functionally to develop cutting-edge aftersales strategies and tools. You’ll lead initiatives that drive customer satisfaction, optimize resource utilization, and improve warranty effectiveness.
Key Objectives:
- Build and sustain a best-in-class aftersales ecosystem for our customers worldwide.
- Create market-oriented solutions that enhance customer efficiency and uptime.
- Develop scalable systems to meet our growing global footprint.
Key Responsibilities
- Support
- Lead and oversee technical support to maximize customer efficiency and uptime.
- Collaborate with global subsidiaries to ensure customer satisfaction and effective resource allocation.
Service & SLAs
- Motivate and coordinate engineers to deliver predictable and timely services.
- Design and implement a market-driven SLA system that improves customer operations.
- Facilitate regular meetings to maintain consistency and dynamic communication across teams.
- Retrofits and Refurbishments
- Identify and capitalize on opportunities to optimize customer production through innovative retrofits and refurbishments.
- Collaborate closely with sales and engineering teams to design and deliver products that drive meaningful improvements for our customers.
Spares & Consumables
- Analyze market demands and develop targeted offerings, fostering strong collaboration with both internal and external partners.
- Ensure scalability and distribution to optimize our global reach.
- Training Academy
- Develop a training setup for customers, offered both face-to-face and online.
- Provide ongoing training and re-training for trainers to ensure our customers operate efficiently and effectively.
Candidate Profile
We’re looking for a leader who combines strategic vision with operational expertise:
- Proven experience in aftersales management, preferably on a larger scale.
- Strong business acumen and decision-making skills under pressure.
- Detail-oriented with excellent organizational and leadership abilities.
- Empathetic and socially adept, with an ability to work across cultures and diverse teams.
- Expertise in processing and production equipment.
- Flexible and willing to travel 20+ days annually if required.
Why Join Us?
For over 40 years, Grafisk Maskinfabrik A/S has engineered industry-leading solutions for the self-adhesive label converting, finishing, and flexible packaging industries. With a focus on speed, innovation, and reliability, we are committed to delivering peerless service and support to our customers worldwide.
As we continue to innovate, we are expanding into renewable energy structures and printed electronics, shaping the future of sustainable production solutions.
Join a passionate, forward-thinking team dedicated to creating equipment that empowers the next generation of industries.
Next Steps
If you’re ready to lead and elevate a global aftersales operation with real impact, we want to hear from you.
Apply today and be part of the GM journey.
Allan Olsen, HR Business Partner
E-mail: aol@gm.dk
Telefon: +45 2125 9796
